Overview

This website is operated by Samooja Oy. Throughout the site, the terms “Samooja”, “we”, “us” and “our” refer to Samooja Oy. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Products and services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Prices

Product prices include the current valid value added tax (VAT) of 24%, when our site identifies the user to be located in an EU country. When the user is outside the EU, VAT is automatically excluded from product prices, and VAT will not be charged for orders outside the EU. Product prices do not include shipping and handling charges. The prices that we have indicated at the time of the order are the valid prices for the customer throughout the buying process period. The final price for the order is verified at check out.

Note however, that we only charge you for the product price and delivery. If you are making your purchase from a non-EU country, you will be responsible for any possible import charges, such as import duties, customs and taxes.

Samooja Oy reserves the right to cancel an order in the case of a clear price error in our online store. A clear price error means, that the price of the product differs clearly and significantly from the real price of the product (for example, if the product has a price of 0.00 euros, or an item has no price at all). In such a case, the incorrect price differs so clearly from the right price, that the customer shall be considered to have understood the price information as incorrect.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Binding agreement

A binding agreement to the parties occurs when Samooja Oy has sent the customer a separate order confirmation to the customer’s email address (Order Confirmation). The confirmation is sent immediately, once we have received the order.

If you haven’t received your order confirmation in two (2) working days from placing your order, please contact our Customer Service.

Samooja Oy has the right to reject a customer’s order in individual cases, and neither does Samooja Oy guarantee the availability of e-commerce products  in all situations. All purchases done under the customer’s registered account are considered as the customer’s shopping purchases. It is therefore important, that the customer maintains their account information carefully, and do not allow others to have access to this information.

Delivery times and notification of delivery 

We normally process orders within three business days of receiving them. The delivery time for products that are in stock is usually around 3-5 business days, from when we have sent the order confirmation. For Pre-orders, estimated delivery time is in 3-4 weeks. The delivery time is an estimate, and the customer has the right to cancel a sale in the case of a significantly delayed delivery. We will send the customer a separate email notification, once their order is ready to be shipped. Samooja Oy is not responsible for any damages caused by a possible delay in delivery. Samooja Oy responds to, and processes orders in the order we have received them.

Pre-orders

We offer selected items with the option for pre-order, meaning that the item is not in stock and after placing your order, we will start producing it in Finland. For pre-order products we offer early-bird discount -20% off from the stock price. Our pre-order system allows us to accurately anticipate demand levels prior to production, so we only produce the amount of clothing we’re really going to sell. The estimated delivery time for pre-orders are 3-4 weeks. If the initial release date is delayed, you will receive a notification from us.

When ordering an item available for pre-order, you will be charged immediately, except when paying by Klarna invoice. Once your pre-ordered item(s) are shipped, you will receive a shipping confirmation from us. 

Pre-orders have the same free 14-day return policy. Please note, that if you want to change the size or colour, you first have to return the item and order a new one. We can't guarantee that we have the item in stock, so you might have to wait for the new item. We will however prioritize this in our production. 

Payment

All our online store payments and refunds are handled by Shopify Payments, Klarna or PayPal. You can safely pay your order in our online store via your PayPal account, by using the most common credit or debit cards, by online banking or by Klarna invoice (Klarna invoice for countries with EURO currency). There are local variations depending on shipping destination. We do not store our customers’ bank or credit card numbers. You can read more about the payment methods we offer here.

When you choose to use the Klarna invoice as your payment method, it will be sent to you by email from Klarna once we have shipped your order, and the due date will be the one stated during the buying process. Please note, that you will always be required to provide a complete personal identification number when you choose the Klarna invoice as your form of payment. At the time of purchase, Klarna checks the creditworthiness of the buyer. This may also include checking credit information from the credit information service. In the credit rating, Klarna mainly examines the following issues: 1) past payment history with Klarna, 2) the amount of the purchase and 3) external information Klarna retrieves from the credit information service (in this case you will receive a message stating that the information has been retrieved from the credit information service). In other words, it is a combination of various factors by which Klarna evaluates your credit rating. If the payment does not go through with the invoice option, you can place an order with any other payment method we offer. Please contact Klarna, if you have any questions about credit rating. If you would like to know more about the processing of personal data at Klarna, we invite you to visit the Klarna security bulletin at: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy

If you choose the Klarna invoice option as a form of payment, Klarna will, at the time of purchase, pay the full price of the order to Samooja Oy. Thus Klarna will be entitled to the claim, and Klarna will send a payment reminder, if the payment is not paid by the due date. For this Klarna will charge a reminder fee of € 5.00. Klarna will also charge interest for late payment according to the Interest Act. If, despite payment reminders, the claim is still outstanding, Klarna may transfer the claim to the debt collection agency, which may result in additional costs. Klarna terms and conditions (in Finnish): https://www.klarna.com/fi/ehdot/

If you chose PayPal as your payment method, you will automatically be forwarded to PayPal’s pages. If you already have an account there, you can log in to your PayPal account and finalise the payment. If you do not have an account you can log in as a guest or make an account and proceed with payment thereafter. You can read more about PayPal’s privacy regulations here https://www.paypal.com/myaccount/privacy/privacyhub

Returns

The purchase is final only after you have seen and approved the product(s). For this reason you can return Webshop orders the products up to 14 days after the order has been delivered. We ship all orders within three business days of receiving them (except pre-orders), and you will receive an email notification, once your order is ready to be shipped. You may try the product to see if it fits, the only return conditions are, that:

• the price tags are in place
• the product is unused

Returns are free. Note however, that if you have chosen a shipping option other than the cheapest one available, no additional shipping costs are refunded. You can find more information on how to return or exchange a product, and how to make a refund at the Shipping & Returns page.

If you have selected an invoice as the method of payment for the order, and are returning the product after the due date, it is important that you postpone the due date on the invoice. You can easily transfer your due date at klarna.com.

Please note, that if you have placed your order in the European Union, your return must also be made within the European Union. When returning from a non-EU country, Samooja Oy will not reimburse any possible taxes, import customs or fees paid to DHL.

Product exchanges

To exchange an item bought at our online shop, please return the unwanted product and place a new order online. If you cannot find the size or product you are looking for, you can contact our customer service. Please note, that if you want to change the size or colour of your pre-ordered product, you first have to return the item and order a new one. We can't guarantee that we have the item in stock, so you might have to wait for the new item. We will however prioritize this in our production. 

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Intellectual property

Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill [“Intellectual Property Rights”] in all content, including all texts, graphics, logos, photographs and images) are the exclusive property of Samooa Oy. Any commercial use, including the reproduction, modification, distribution and transmission of any content, is strictly prohibited without the consent of Samooja Oy.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties; Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Samooja Oy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Samooja Oy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).