FAQ
Payments
Here you can find frequently asked questions about our payment methods
PAYMENTS & PRICES
You can pay your order at our online shop with Shopify Payments (debit and credit card, online banking), Klarna (in EURO-countries) or via PayPal. More information about these options can be found below.
During the checkout, after adding your delivery address, the system will automatically show you all the payment options available in your country, showing the icons as in the image above, together with the name of the option.
Shipping is calculated at checkout. VAT is not charged for orders outside the EU, however you are responsible of any potential customs duties and taxes after the purchase has been confirmed and paid.
Please note that if you select your country (Outside EU) immediately when you enter the website, you will automatically see the price with the right currency and without VAT.
From the top menu on the right, you can change the language and country. A drop-down menu will appear so you can see all the available currencies and select whichever you prefer.
If you have a promo code, follow the steps:
- Add all items you want to purchase to your shopping cart
- Go to checkout
- Add your email address or log in if you have an account
- On the left side of the page, type or copy and paste the code in the box Gift card or Discount code. Remember you need to enter the code exactly as it was given to you and without any spaces
- Click on Apply. The purchase amount will be now updated with the final cost of the order
- Click on Continue to payment
You must enter the discount/promo code when checking out as it can't be applied after payment.
Yes, you can use promotional code also for pre-order products combined with early-bird discount.
The information you have provided for us and the security of it is our top-priority. We make sure that no information related to your bank details is registered on our servers so that all purchases are completely secure and all transactions are encrypted.
We use the latest technologies so that all transactions are performed through secure payment systems. Confidential payment details are transmitted directly in an encrypted format (SSL) to the entity.
KLARNA
Klarna offers the possibility to pay immediately, split your payment or move the due date. Orders placed with Klarna will show up as “Klarna” on your credit or debit card statements. So far, this option is only available for countries using Euro.
How to use it:
- Go to the checkout section and choose Klarna as the payment method.
- Provide your shipping and billing details and in the end, Klarna will ask for your social security number.
3. You're all set!
However, if Klarna denies your payment, you have to contact Klarna Customer Service and ask what is the issue. Use of Klarna is subject to credit check and approval by Klarna. Unfortunately we cannot help in this matter. You can always choose another payment method)
Sign in to your Klarna account on the Klarna app or via Klarna's website to check your payment schedule, or contact Klarna’s Customer Service team with any further questions. You can also check your email account for an email from Klarna containing your payment schedule. If you don’t see it, please look in your spam folder or trash history.
For technical or loan questions, please reach out to Klarna Customer Service.
Use of Klarna is subject to credit check and approval by Klarna. Payment options may vary based on your purchase. For detailed information and restrictions, please review Klarna's own T&C about Pay now, Pay later, Split Payments.
We offer Klarna payments only in euro-countries at the moment. If you still can't see the option, please contact us.